In which cases should I contact my landlord and in which cases HomeAssistance?

If you are faced with an emergency related to the apartment insured by your rental guarantee, we advise you to contact your real estate agency or landlord first to find out how he/she wishes to proceed.

We recommend that you contact HomeAssistance in the following cases:

• you have already contacted your real estate agency or your landlord and he/she has given you his/her agreement to call on HomeAssistance
• you are faced with an emergency outside your real estate agency’s opening hours or your landlord is unreachable
• in the event of loss of traveler’s checks, cash, bank cards, postal account cards, credit cards and customer cards