What should I do in the event of a claim?

If your landlord has claims against you (for example, damages or unpaid rent) and if you give your consent, SwissCaution will directly pay the amount claimed up to the maximum amount of your rental guarantee. You will then have to reimburse SwissCaution the amount that was paid to your landlord.

Do not forget to contact your insurer (civil liability/home insurance) to check if those costs could possibly be covered.