Assistance

Do I have to pay my premium bill if I've already moved out?

As long as your guarantee has not been released by your landlord (a process that can take up to 12 months, depending on tenancy law), you are required to pay your annual premium (payable in advance, in accordance with our General Terms and Conditions). It is your responsibility to arrange for your landlord to return the completed, dated (indicated lease end date) and signed certificate to us, in order to release the rental guarantee and close your contract.

We aren't able to issue pro rata premium invoices.

As soon as your guarantee is released, a pro rata (or total) refund of the annual premium may be made (CGA).